Terms of service

Last updated: September 21, 2026

These Terms of Service govern your use of borisovhome.com and purchases made through the website.

The website is operated by Borisov LLC, doing business as Borisov Home.

By accessing our website or placing an order, you agree to these Terms of Service.

1. ONLINE STORE

You may use our website and products only for lawful purposes.

You may not use the website in a way that violates applicable law, interferes with the operation of the website, compromises security, or infringes the rights of another person or business.

2. PRODUCTS

Borisov Home sells home fragrance products, including waterless aroma diffusers, fragrance products, accessories, and related items.

We make reasonable efforts to ensure that product descriptions, photographs, pricing, specifications, and availability are accurate.

Actual colors and appearance may vary slightly because of lighting, displays, photography, manufacturing tolerances, or product updates.

Decorative objects or staging elements appearing in product photography are not included unless expressly stated in the product description.

3. PRODUCT USE AND SAFETY

Products must be used in accordance with the instructions and safety information supplied with them.

Fragrance products should not be ingested.

Avoid contact with eyes and prolonged skin contact.

Keep fragrance oils and diffuser components out of reach of children and pets.

Individuals with allergies, sensitivities, respiratory concerns, or pet-specific concerns should exercise appropriate caution and seek professional advice where necessary.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

4. ORDERS

All orders are subject to availability and acceptance.

We may cancel or limit an order where reasonably necessary, including where:

Payment cannot be verified
Product availability has changed
An obvious pricing or listing error has occurred
We reasonably suspect fraud or unauthorized activity
An order violates these Terms or applicable law

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

5. PRICING

Prices on borisovhome.com are displayed in U.S. dollars unless otherwise stated.

Prices and promotional offers may change from time to time.

Changes will not affect orders that have already been accepted, except where permitted by applicable law in connection with an obvious pricing error.

Promotional pricing, sales, discount codes, and other offers may be subject to additional terms displayed with the applicable promotion.

6. TAXES AND IMPORT CHARGES

Applicable taxes may be calculated and added at checkout depending on the customer's location and applicable law.

For orders shipped internationally, including to Canada, customers may be responsible for applicable duties, import taxes, brokerage fees, or other charges imposed by local authorities or carriers unless those amounts are expressly shown as included at checkout.

7. PAYMENT

Payment must be made using one of the payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

Payment processing may be performed by third-party payment service providers.

We do not directly store complete payment card details.

8. SHIPPING

We currently offer shipping to the United States and Canada.

United States:
Standard shipping is free.
Orders are typically processed within 1–2 business days.
Estimated delivery after dispatch is 1–5 business days.

Canada:
Standard shipping is $20 USD.
Estimated delivery after dispatch is approximately 8–16 business days.

Delivery dates are estimates and are not guaranteed.

Carrier delays, customs processing, severe weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

Please review our Shipping Policy for additional information.

9. RETURNS AND REFUNDS

Eligible products may be returned within 14 days of delivery subject to our Return & Refund Policy.

Customers must contact us before returning a product.

Opened or used fragrance oils may not be eligible for a change-of-mind return for hygiene and product-safety reasons.

These restrictions do not limit rights available for damaged, defective, or incorrect products or mandatory rights under applicable consumer law.

Please review our Return & Refund Policy before requesting or sending a return.

10. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete billing, contact, and shipping information.

We are not responsible for delays or losses resulting from incorrect information provided by a customer where the issue is outside our reasonable control.

11. INTELLECTUAL PROPERTY

The Borisov Home name, website content, photography, graphics, videos, product descriptions, branding, packaging, and other original materials are owned by or licensed to Borisov LLC unless otherwise stated.

You may not reproduce, distribute, commercially exploit, or modify our intellectual property without appropriate authorization.

12. REVIEWS AND USER CONTENT

If you submit a review, photograph, video, testimonial, comment, or other content to Borisov Home, you represent that you have the right to provide that content.

Where permitted by law, you grant Borisov Home a non-exclusive, worldwide, royalty-free license to use and display that content for purposes related to our business and marketing.

We may remove content that is unlawful, fraudulent, misleading, defamatory, abusive, infringing, or otherwise inappropriate.

We do not require customers to provide positive reviews.

13. THIRD-PARTY SERVICES

Our website may use third-party platforms or service providers for payments, shipping, analytics, advertising, website functionality, and other business operations.

Those third parties may have their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control.

14. PROHIBITED ACTIVITY

You may not use the website to:

Commit fraud
Submit false or misleading information
Violate intellectual property rights
Distribute malicious software
Attempt unauthorized access to systems
Interfere with website security or operation
Engage in unlawful activity

15. WEBSITE AVAILABILITY

We do not guarantee that the website will always be available without interruption or technical error.

We may update, modify, suspend, or maintain the website where reasonably necessary.

16. DISCLAIMER

To the fullest extent permitted by applicable law, the website and its content are provided on an "as available" basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Borisov LLC and Borisov Home will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or products.

Where applicable law permits a limitation of liability, our liability relating to a particular purchase will not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability where limitation is prohibited by law.

18. PRIVACY

Our collection and processing of personal information is governed by our Privacy Policy.

Please review the Privacy Policy available on borisovhome.com.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will be published on our website together with the applicable "Last updated" date.

Changes apply prospectively unless applicable law requires otherwise.

20. GOVERNING LAW

These Terms are governed by the laws applicable to Borisov LLC in the State of Wyoming, United States, subject to any mandatory consumer protection laws that apply to customers in their place of residence.

Nothing in this section removes any mandatory rights that cannot legally be waived.

21. CONTACT INFORMATION

Borisov LLC
Doing business as Borisov Home

Registered office:
30 N Gould St
Sheridan, WY 82801
United States

Website:
borisovhome.com
Phone: +1 307 463 7061

Email:
borisovhome.support@gmail.com