Shipping & Returns

Shipping

United States: Free standard shipping. Orders are fulfilled from our Miami, Florida warehouse. Estimated delivery is 1–5 business days after dispatch. Tracking information is sent by email after shipment.

Canada: Standard shipping is $20 USD. Delivery timing varies by destination and carrier. Any applicable taxes, duties, or import charges are determined by the destination and are not included unless they are shown at checkout.

Delivery estimates are not guarantees and can be affected by carrier delays, weather, or customs processing.

Returns

If Aura is not right for you, you may request an eligible return within 14 days of delivery. The product must be returned in its original condition with all included components and packaging.

To request a return, email borisovhome.support@gmail.com with your order number and reason for the return before sending the item back. We will provide return instructions and confirm eligibility.

For returns due to a change of mind, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, contact us as soon as possible so we can arrange an appropriate resolution.

After an approved return is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary.

Damaged, defective, or incorrect items

Email borisovhome.support@gmail.com or call +1 307 463 7061 with your order number, a description of the issue, and photos or video when possible.

Customer support

Email: borisovhome.support@gmail.com
Phone: +1 307 463 7061